Warranty
ZHENGBU LIMITED 1-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES
All ZHENGBU ebikes are covered under our 1-year all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)
WARRANTY PERIOD AND TARGET AUDIENCE TERMS
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop, and applies to the intitial purchaser only. As for warranty transfer, the ebike transferee can only enjoy the warranty when both of these conditions are met:- The 1-year warranty hasn't expired since the initial owner has received it;
- The new owner has the initialpurchaser’s name and the original order number.
COVERED PRODUCTS
Frame
ZHENGBU ebike frames are covered by a replacement warranty for 1 years.
This warranty includes a replacement frame only. Labor charges to change over parts to replacement frames are not included. Changeover labor must be performed by an authorized ZHENGBU.ZHENGBU reserves the right to use scratch and dent stock when replacing a frame under this warranty.
Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of ZHENGBU.
Frame issues excluded from this warranty include but are not limited to:
- Corrosion
- Paint fade, scratches, impact marks
- Impact damage
- Non-reversible modification (drilling/welding)
- Chain guard mount to the frame,if applicable
Batteries
ZHENGBU batteries are covered by a 1-year prorated warranty.
During 1 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date. After the first 1 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will come with a new 1-year warranty based on the pro-rated purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective directly by ZHENGBU only. This Limited Warranty does not cover:- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
- Defects or damage caused by private modification;
- Scratches, dents, and cosmetic damage, unless caused by ZHENGBU;
- Productsthat have the serial number or barcode removed, defaced, damaged, altered, or made illegible;
- Ordinary wear and tear;
- Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ZHENGBU for the Products;
- Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
- Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
- In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:
- Caused by charging with a battery charger not intended or appropriate for use with the Battery;
- Caused by usinga battery charger improperly;
- Where any of the seals on the battery are broken or show evidence of tampering;
- Where the Battery has been used in equipment other than the ebike for which it is specified.
Parts & Components
Original ZHENGBU parts and components are covered by a 1-year limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
This Limited Warranty does not cover:- Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by ZHENGBU. Parts not typically covered include but are not limited to:
- Brake pads
- Rotors
- spokes
- Tires/tubes
- Chains
- Chain rings
- Cassettes
- Crankset
- Parts compromised bycorrosion due to the elements (moisture, heat, etc.);
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Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
- Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.
- Labor charges for part replacement or changeover.
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
- Scratches, dents, and cosmetic damage not caused by ZHENGBU
- Productswith the serial number or barcode removed, defaced, damaged, altered, or made illegible;
- Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway for the Products;
- Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
- Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.