RETURN & EXCHANGE POLICY

Important Tips

  • Please keep your oringal packing box for any ebike or bike at least 14 days after delivery for any potential return, othewise, you may be charged $50-90 for re-sending you new packing box(s) from us.
  • Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, your weight and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
  • The max speed of all electric bikes when they leave the factory is 15.5 mph, and the speed limit needs to be lifted to get faster speed. If you need to lift the speed limit, please contact us Email: zhengbuebike@gmail.com or directly view the speed limit removal video through the YouTube channel.

Order/Shipping Changes

  • If you would like to change the shipping address, color, size, or model of your e-bike, you must do so prior to your order being shipped.
  • No order information or shipping address can be changed after the order is shipped.
  • After placing an order, be sure to verify that the product(s) you’ve ordered is (are) correct. Please contact us HERE if you have any questions or need to make changes to your order.
  • If your bike has already shipped and you have a FedEx tracking number, please contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions. ZHENGBU Ebikes is unable to make any delivery charges and/or special arrangements, including address changes, AFTER your order has been placed. If your order’s delivery address has an error, please contact us directly HERE as soon as possible.
  • Any questions please contact us Email: zhengbuebike@gmail.com Order Returns
  • Unused bikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us HERE.
  • To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances/odors, and in the same packaging and condition that you received it.
  • The box must be sealed and unopened. Please ship your bike back in its original box. Buyers will bear the return shipping costs.
  • Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they elect to return or exchange their bike.
  • Please contact our customer service staff before returning the goods and we will confirm the return address with you.Please do not directly return to the shipping address, which may lead to the loss of the goods. Our customer service Email: zhengbuebike@gmail.com.
  • We will refund you within 5 business days, when we receive the product you returned.

Damaged Items (Non-human damage, only performance failure)

  • If the Product arrived damaged within 14 days, please send any pictures or videos to zhengbuebike@gmail.com immediately. Once it is comfirmed by ZHENGBU Team, ZHENGBU will accept returns for a full refund in accordance with the Return Procedures with in 5 business days.
  • For ebike that has been delivered for more than 14 days, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.
  • The following vulnerable parts are damaged within 14 days, we will replace the parts. (LCD Display, Pedal, Headlight, Front Fork) Please do not directly return to the shipping address, which may lead to the loss of the goods.

Non-returnable items include, but are not limited to:

  • Used, Undamaged Equipment
  • Special orders
  • Gift cards
  • Gifted orders
  • Items that display wear
  • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.
  • Please retain your ebike box even if it has been damaged in shipping.

Late Or Missing Refunds

  • If you haven’t received a refund after 5 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at zhengbuebike@gmail.com.

Items Cannot Be Returned Without Authorization From Customer Service Team

  • If you receive a return without authorization, the shipment is likely to be lost. ZHENGBU team does not assume any responsibility for items returned to us without express authorization.